Travel Insurance Claims

For policies purchased on or after 09 March 2026:

The easiest way to make a claim is via International Medical Group Ltd (IMG) secure website. Submitting a claim online allows you time to gather all necessary documents and eliminates the need of waiting on postal services.

You can begin your claim here. The online claims portal is available 24/7.

For policies purchased before 09 March 2026

If you bought your policy from VentureSure please click here.

If you bought your policy from Free Spirit please click here.

Premiums and availability of cover may vary depending on individual circumstances. If you are a consumer or business insured you are reminded of your obligations to provide full and accurate information concerning your insurance cover. Further information can be found here.

CoverCloud is a trading name of Acumen Insurance Services Limited. Acumen Insurance Services Limited is an Appointed Representative of Maintenance Assist Limited. Maintenance Assist limited is authorised and regulated by the Financial Conduct Authority (FRN 516611).

Acumen Insurance Services Ltd, Registered in England No. 05004926. Registered Office: St Clare House, 30-33 Minories, London EC3N 1PE.